Who I am and what I do

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Disability Awareness Consultants – Lauri Sue Robertson – 416-267-5939

The trainers of Disability Awareness Consultants have been working since 1995 to increase awareness of disability issues in not-for-profit and corporate environments.
All of our trainers live with disabilities, and we address the needs of the greatest possible number of disability groups.

Our programs and audits cover the issues relating to people with physical, hearing, speech, learning, intellectual, psychiatric and neurological disabilities. We also discuss the barriers confronting people with chemical sensitivities, facial differences and hearing loss.

Disability Awareness Consultants Services:

∞ Customer Service training in compliance with the Accessibility for Ontarians with Disabilities Act
∞ CEO/President Lauri Sue Robertson was a member of the Employment Standards Committee of the Accessibility for Ontarians with Disabilities Act
∞ Author of “May I Help You?” the Customer Service training programs used by the Ontario Public Service
∞ Author of “Guest Services that Work for Everyone” the customer service training program of the Greater Toronto Hotel Association
∞ All services are customized and requests for new topics are welcomed
∞ Optional surveys before and after workshops to evaluate learning
∞ Disability awareness workshops, including Train-the-Trainer programs
∞ Policy evaluation and development
∞ Site audits to meet the highest standards
∞ Barrier-free signage and wayfinding
∞ Detailed workbooks and laminated “Tips and Hints” sheets on each disability for quick reference
∞ Diplomas upon successful workshop completion

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