Accessibility for Ontarians with Disabilities Act: Information for Managers

Posted under: Accessibility

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Full Day Workshop Outline

Test Your Knowledge
Introduction
Objectives of the Workshop
Definitions of Terms and Vocabulary
Range of Disability
Accessibility for Ontarians with Disabilities Act Compliance Requirements
Customer Service Standards of Inclusion, Respect, Dignity, and Independence
Policy Development
Service Animals
Personal Support Workers
Interruption of Services
Information and Communications
Website Development
Telephones
Print
Employment Standards
Recruiting
Interviewing
Hiring
Supervising
Progressive Discipline
Termination

General Awareness and Sensitivity
People with Visual Impairment
People Who Are Deaf, Deafened, Deafblind or Hard-of-Hearing
People with Physical Impairment
People with Mental Illness (Psychiatric Disability)
People with Intellectual Impairment
People with Learning Disabilities
People with Neurological Disabilities
People with Chemical Sensitivities
People with Facial Differences
Older People
Things to Remember
Answers to the Questionnaire

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