Training Services

Customer Service Training

Are you ready to provide the legally required level of training for your staff to deliver excellent customer service to disabled clients?

Disability Awareness Consultants has a customer service training component specifically for front-line staff. We will teach your employees the techniques and expertise they need to provide superior customer service to your client-base, in compliance with the Accessibility for Ontarians with Disabilities Act.

We will teach your employees how to have a conversation with people who are non-verbal, how to handle money with those who have cognitive disabilities, how to transfer someone from a wheelchair to another seat – and any other competencies your staff feel that they need.

Disability Awareness Consultants has fifteen years of experience teaching customer service skills – from stores to museums, hotels, amusement parks, movie theatres, railroads, buses, passenger ships, offices, banks, factories, and airlines. We have developed exceptional training programs so your staff can provide excellent customer service to all of your patrons.

The purpose of Disability Awareness Consultants customer-service training is three-fold. Our first objective is the safety and security of your employees and clients. Our next major goal is to maximize your corporate profits by helping you to create an environment where all of your clients will feel welcome and comfortable. When your customers discover that your staff treats them appropriately, they will be more likely to respond with continued patronage.

Finally, we want your employees to feel comfortable in the performance of their duties. We believe that employees who feel secure in their responsibilities perform their tasks more efficiently, and in a happier frame of mind. This is important to the customers because people with disabilities are often made to feel that accommodating their needs is an unpleasant burden on already-overworked customer service staff.

Let Disability Awareness Consultants’ experienced trainers provide the dynamic customer service training your staff want and need. Visitors to your facility will feel safe and welcomed, and your employees will have increased confidence and satisfaction in their work.

Contact Disability Awareness Consultants today, to discuss the ways that our training can maximize your returns on your most significant investment – your staff.

AODA Training

The new Accessibility for Ontarians with Disabilties Act, that was passed in 2005, has had several standards implemented. The first were the Customer Service Standards, which have a final compliance date of January 1, 2012. Disability Awareness Consultants’ President, Lauri Sue Robertson, wrote the Customer Service training package in use by all provincial employees.

Lauri Sue was on the Employment Standards Committee, where they drafted the standards that were passed during the summer of 2011, as part of the Integrated Accessibility Standards. This document also includes the other two Standards addressing Transportation, and Information and Communications. Depending on the size and nature of your organization, these standards may be due for implementation as soon as January 1, 2013. Other organizations may not need to be in compliance for several years, but the intention of the standards is worth knowing as soon as possible.